Housing • Health • Equity • Care
Ryan White HIV/AIDS Program Service Provider
Progressive Recovery Outreach
PRO is dedicated to providing compassionate, high-quality HIV/AIDS services through the Ryan White HIV/AIDS Program. We serve our community with dignity, respect, and unwavering commitment to client well-being.
Funding Acknowledgment: Progressive Recovery Outreach is supported by the Ryan White HIV/AIDS Program, funded by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS).
Our Services
PRO is a Ryan White HIV/AIDS Program provider, we align health, housing, and support services to ensure individuals living with HIV/AIDS have access to the care, resources, and stability they need through the following services:
Medical Case Management
We help clients living with HIV/AIDS navigate health care and support systems by creating personalized care plans, coordinating services, and ensuring consistent, ongoing support to improve health outcomes and avoid unnecessary hospital visits.
Emergency Financial Assistance
We offer short-term financial support for urgent needs like rent, utilities, and other essential expenses when no other resources are available.
Housing Services
We assist clients with short-term, transitional, or emergency housing and help them move toward stable, permanent housing through planning, placement, and ongoing support.
Medical Transportation
We provide transportation (or vouchers) so clients can attend medical appointments, pick up medications, and access essential health and support services.
Food Assistance
(Food Bank/Home Delivered Meals)
We provide food, meal support, and essential household items (such as hygiene and cleaning supplies) to help clients maintain basic health and stability. When appropriate, we also provide grocery store food cards to increase access and flexibility.
Eligibility Criteria
To receive services through Progressive Recovery Outreach, the following criteria generally apply:
Individuals diagnosed with HIV/AIDS
Residents of the designated service area
Individuals who are uninsured or underinsured
Individuals meeting federal poverty level guidelines
Documentation of HIV status required
All eligible individuals regardless of race, gender, sexual orientation, or national origin
Client Rights
Every client of Progressive Recovery Outreach has the right:
To be treated with dignity, respect, and compassion
To receive services free from discrimination
To have personal information kept confidential
To participate in decisions about your care
To receive clear information about available services
To file a grievance without fear of retaliation
To access your records upon request
To refuse services without penalty
Grievance Procedure
Progressive Recovery Outreach is committed to resolving any concerns or complaints promptly and fairly. If you are dissatisfied with any aspect of our services, you have the right to file a grievance.
Speak with Your Case Manager
Attempt to resolve the issue directly with your assigned case manager or service provider.
Submit a Written Grievance
If unresolved, submit a written grievance to the Program Director. Grievance forms are available at our office or by request.
Review & Response
The Program Director will review your grievance and provide a written response within 10 business days.
Appeal
If you are not satisfied with the response, you may appeal to the Executive Director for further review.
Filing a grievance will not affect your ability to receive services. All grievances are handled confidentially.
Contact Information
Address
3129 Creighton Dr,
Charlotte, NC 28205
Phone
704-733-9251
Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: Closed
